Service Models and

Challenges for IT Organizations

The rapid and ever-expanding shift in technology skill sets is placing a new set of demands on IT departments’ ability to provide comprehensive support services to their organizations. IT organizations require a diverse set of ever-expanding technology and application support service resources in a variety of time zones across a variety of workloads applied to a variety of priorities.

The need for managed services providers offering multiple service models has never been more evident for IT administrators tasked with delivering on-demand applications, networks, and resources.

Solutions and Service Models

Data Intensity provides two primary service models allowing customers to consume support in a reactive or proactive fashion or combination of both that meets their unique service needs.

The Data Intensity Flex OnDemand Service Model provides a subscription-based reactive support model. This service model is perfect for customers who need complementary support to close their gap in skill-set coverage, capability and capacity. The subscription fee provides access to the global Data Intensity support teams combined with a pay-as-you-consume billing model that puts the customer in control of their outsource spend.

Our Total Operations Management Service Model is tailored to deliver proactive, 24x7 comprehensive support for ITIL operations and managed services. This service is best for IT organizations that need complete operational sustainability in a mission-critical network environment. You get total control and stability for applications and services that your users critically rely on.

Benefits of Managed Service Models

Flex OnDemand Service Management

  •   Reactive subscription-based support
  •   Customer control of outsourcing spend
  •   Complements IT resource models
  •   Optional ITSM eBonding Integration

Total Ops Management

  •   Proactive 24x7 comprehensive ITIL service model
  •   Tailored, managed services and support
  •   Cost-optimized outsourced services

Datasheets & Case Studies

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