Managed Service Model

Challenges for IT Organizations

The rapid and ever-expanding shift in technology skill sets is placing a new set of demands on IT departments’ ability to provide comprehensive support services to their organizations. IT organizations require a diverse set of ever-expanding technology and application support service resources in a variety of time zones across a variety of workloads applied to a variety of priorities.

Rarely, too, is an IT organization expert across the full stack of Oracle product offerings. Without such expertise, the full impact of both installed and available solutions elude the business. Reliance on a highly qualified, certified, and dedicated set of individuals, certified with Oracle and leaders in the industry, ensures your organization optimizes Oracle investment and performance.

Total Operations Management (TOM) Service Model

Data Intensity offers comprehensive managed services for your business impacting IT landscapes, with features that include 24x7 coverage, proactive monitoring, OS support, backups, and patch management — delivering the same services across cloud platforms for continuity of service.

Our Total Operations Management (TOM) Service Model is tailored to deliver proactive, 24x7 comprehensive support for ITIL operations and managed services. This service is best for IT organizations that need complete operational sustainability in a mission-critical network environment. You get total control and stability for applications and services on which your users critically rely.

Benefits of Total Operations Management (TOM) Model

Full-Stack Support

  •   Applications — EBS, WLSFR, SOA, HYP, APLM, IDAM, OBIEE, OBIA, ODI, WC, GRC
  •   Application Middleware & Integration Platforms
  •   Databases — Oracle, MSSQL, MySQL, Postgres, DBaaS
  •   Engineered Systems — Exadata, ODA, PCA, ZDLRA
  •   Cloud & Infra Management — OCI, Azure, AWS, VM Platforms
  •   Oracle Software License Management Services

Service Features

  •   17+ ITIL Management Practices (e.g., Availability, Change, Incident, Config, Capacity & Performance, Problem Management, Service Catalog, Continual Service Improvement)
  •   Proactive Monitoring — Addressing issues before they become problems, with 24x7 global support
  •   Delivery model includes OS, DB, MW, infrastructure, backups, patching and data protection
  •   Disaster Recovery for Critical Workloads
  •   Multi-Layered Security Services

TOM Advantages

  •   All-Inclusive with Tailored Support Entitlements
  •   Named Support Team Lead — Customer Success Management
  •   Aggressive SLAs to guarantee performance levels
  •   Proactive Management, continuous innovation, and optimization
  •   Continual Service Improvement optimizes Operational Assurance

Datasheets & Case Studies

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