Functional Application Support

Use Your Oracle Applications More Effectively

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Data Intensity provides resolution-based Oracle functional application support across EBS, JD Edwards, PeopleSoft, Hyperion and Fusion Cloud, delivered by Oracle-certified experts who know your specific environment.

16,000+

Managed Environments

20+

Years of Oracle Expertise

Oracle Managed Application Support

Your Oracle applications — whether legacy apps such as E-Business Suite, JD Edwards, Hyperion, or PeopleSoft, or modern Oracle Fusion Cloud apps — likely drive a myriad of essential business functions. But are you able to keep them running efficiently?

Perhaps you’ve got a small IT team that can’t keep up with requests, or your application expert has left the company. Maybe you have users who need handholding, or new regulatory requirements that require a system reconfiguration.

Business productivity drops dramatically when internal IT teams struggle to provide proper support. Consequently, internal resources are stuck in reactive problem-solving mode, rather than proactive development.

So where does that leave you?

Our Functional Support Services

Every Oracle environment is different, and so are the support challenges that come with it. Your team may simply need help keeping up with day-to-day requests. Or perhaps you’re facing a new business process, regulatory requirement, acquisition, or application enhancements. That’s why we offer flexible support options designed around the way organizations actually use Oracle applications.

Application Support

For organizations that need help handling user requests, troubleshooting issues, supporting critical business processes, and keeping applications running smoothly without adding headcount.

Application Configuration Support

When your business changes, your applications need to keep pace. We can configure and optimize Oracle applications to support new requirements, organizational changes, reporting needs, and evolving processes.

Customization & Development Support

We support enhancements, integrations, customizations, and specialized projects that require deeper Oracle expertise beyond day-to-day support.

Whether you need ongoing assistance, extra bandwidth, or specialized expertise, our Oracle-certified professionals help you prioritize and address issues based on business impact, application performance, and operational realities.

Managed Services

Functional application support is the applications layer of Data Intensity’s Oracle managed services.

The same team can run the database, infrastructure, OS administration and security beneath your applications, so one partner is accountable for the whole Oracle stack.

When a change is driven by new regulatory requirements, the same team can align it with your security and compliance posture.

Regulatory Compliance Support

Sample Functional Support projects include:

De-mystifying Oracle Applications

Configuring and tailoring apps to fit your business

Business Process Changes

Addressing new products and departments; integrating systems from mergers and acquisitions, regulatory changes

User Productivity

Providing training, documentation, and hands-on help to users

Support During Critical Periods

Supporting users and troubleshooting issues during month-end close, audits, feature rollouts, or upgrades

Ongoing Optimization

Automating steps, reducing manual work, and improving reporting

Datasheets

Dive Deeper

Functional Application Support for Oracle EBS & Cloud ERP

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Functional Application Support for Oracle Cloud EPM & Hyperion

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Frequently Asked Questions

What is functional application support?

Functional application support keeps your business applications configured, compliant and running well. Services cover configuration, user support, process changes and enhancements. Data Intensity delivers it as a resolution-based service for Oracle technologies including EBS, JD Edwards, PeopleSoft, Hyperion, and Fusion Cloud Apps.

How is this different from Oracle Support?

Oracle Support is a required service provided by Oracle that delivers software updates, patches, security fixes, and technical support. Functional Support consists of optional hands-on assistance with Oracle applications, including user support, configuration, reporting, and business process guidance. Functional Support complements Oracle Support but does not replace it.

What's the difference between ongoing and resolution-based functional support?

Ongoing functional support is a continuous engagement; our Oracle-certified experts are ready to assist as needs arise, from daily requests to periodic changes. Resolution-based functional support is scoped to a specific project or issue and runs until it’s resolved, so you pay for the outcome rather than a block of hours.

Do you offer functional support for both legacy Oracle apps and Fusion Cloud APPS?

Yes. Data Intensity provides functional support across your Oracle estate, including E-Business Suite, JD Edwards, PeopleSoft, Hyperion and Oracle Fusion Cloud Applications, and our Oracle-certified experts support both legacy applications and modern Fusion Cloud Apps.

Does DI offer different tiers of functional support?

Yes. Data Intensity offers functional support at the level your business needs, from day-to-day user help to configuration assistance to focused development work. Tell us what you’re trying to achieve and we’ll help you find the right level of support for your goals.

Does Data Intensity offer technical support as well as functional support?

Yes. Functional support covers your business applications and processes, while technical support covers the databases, middleware, integrations, infrastructure, performance, patching and upgrades beneath them. Both functional support and technical support fall under the umbrella of Data Intensity’s Oracle managed services.

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