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Use Your Oracle Applications More Effectively

Functional Application Support

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Oracle Managed Application Support

Your Oracle applications—whether legacy apps such as E-Business Suite, JD Edwards, Hyperion, or PeopleSoft, or Oracle Fusion ERP and EPM apps—likely drive a myriad of essential business functions. Perhaps you’ve got a small IT team that can’t keep up with requests, or your previous application expert has recently left the company. Maybe you have users who need some handholding, or there are new products or regulatory requirements that require a system reconfiguration.

Business productivity drops dramatically when internal IT teams struggle to provide proper support. Consequently, internal resources are stuck in reactive problem-solving mode, rather than proactive development.

So where does that leave you?

 

 

 

 

Our Functional Support Services

Traditional outsourced staffing agreements aren’t a great option, as they lock you into inflexible, expensive, and low-quality hourly services contracts. Data Intensity offers resolution-based Functional Support, delivered by experts who understand your ​specific Oracle environment. We offer three, tiered support levels:

  1. User Transactional Support removes internal team burden at a low cost
  2. Application Configuration Support identifies and remediates challenges while eliminating staffing constraints
  3. Customization & Development Support delivers deep, dedicated, expert, functional, and developmental Oracle skills

​With our Functional Application Support, you’ll get timely, positive outcomes from Oracle-certified staff well-versed in your industry-leading solutions.

Sample Functional Support projects include:

De-mystifying Oracle Applications

Configuring and tailoring apps to fit your business

Business Process Changes

Addressing new products and departments; integrating systems from mergers and acquisitions, regulatory changes

User Productivity

Providing training, documentation, and hands-on help to users

Support During Critical Periods

Supporting users and troubleshooting issues during month-end close, audits, feature rollouts, or upgrades

Ongoing Optimization

Automating steps, reducing manual work, and improving reporting

Datasheets

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Functional Application Support for Oracle EBS & Cloud ERP

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Functional Application Support for Oracle Cloud EPM & Hyperion

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