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Use Your Oracle Applications More Effectively

Functional Application Support

Oracle Managed Application Support

Your Oracle applications—whether legacy apps such as E-Business Suite, JD Edwards, Hyperion, or PeopleSoft, or modern Oracle Fusion Cloud apps—likely drive a myriad of essential business functions. Are you able to keep them running efficiently? Perhaps you’ve got a small IT team that can’t keep up with requests, or your previous application expert has recently left the company. Maybe you have users who need some handholding, or there are new products or regulatory requirements that require a system reconfiguration.

Business productivity drops dramatically when internal IT teams struggle to provide proper support. Consequently, internal resources are stuck in reactive problem-solving mode, rather than proactive development.

So where does that leave you?

 

 

 

 

Our Functional Support Services

Traditional outsourced staffing agreements aren’t a great option, as they lock you into inflexible, expensive, and low-quality hourly services contracts. Data Intensity offers resolution-based Functional Support, delivered by experts who understand your ​specific Oracle environment–even SaaS environments. We offer three, tiered support levels to meet any need:

  1. User Transactional Support removes internal team burden at a low cost
  2. Application Configuration Support identifies and remediates challenges while eliminating staffing constraints
  3. Customization & Development Support where our dedicated experts supply deep functional and developmental Oracle skills

​With our Functional Support, you’ll receive timely, positive outcomes from Oracle-certified staff well-versed in your industry-leading solutions.

Sample Functional Support projects include:

De-mystifying Oracle Applications

Configuring and tailoring apps to fit your business

Business Process Changes

Addressing new products and departments; integrating systems from mergers and acquisitions, regulatory changes

User Productivity

Providing training, documentation, and hands-on help to users

Support During Critical Periods

Supporting users and troubleshooting issues during month-end close, audits, feature rollouts, or upgrades

Ongoing Optimization

Automating steps, reducing manual work, and improving reporting

Datasheets

Dive Deeper

Functional Application Support for Oracle EBS & Cloud ERP

Functional Application Support for Oracle Cloud EPM & Hyperion

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