Senior Oracle Cloud ERP Consultant

Role Description

This role will be expected to resolve daily issues and provide a blend of functional and technical support for Oracle ERP Applications. Candidate will have a solid technical understanding of IT and technology in general with a desire to work in a service orientated support function.

•   Provide technical and functional support of both Oracle Cloud ERP Applications and Oracle E-Business Suite modules, interfaces, and other related applications to ensure systems are technically and functionally sound and available
•   Prepare and maintain documentation to ensure that applications can be maintained and recovered. These include System Training Manuals, Description/Configurations User/Technical manuals, SOP’s, Scripts, Testing, Policies and Procedure Documents
•   Guide offshore support team to uphold high standards for timely issue resolution and perform within SLA (Service Level Agreements) guidelines
•   Proactively monitor all core business applications, including related system event, logs and alerts and ensure proper action in case of issues or failure
•   Mentor junior team members on system functionality and business processes
•   Ability to evaluate, prioritize and manage support related changes to Oracle ERP Applications

Required Skills:

•   5+ years of experience related to Oracle technologies (including Oracle R12 EBS and ERP Cloud Financials)
•   3-4 years’ experience working in an application support role
•   1 years Oracle ERP Cloud experience in at least one or more of these modules: General Ledger, Accounts Payable, Accounts Receivable, Asset Management and Cash Management
•   Experience working with Oracle Vendor Support for SR logging and resolution of Vendor related issues
•   Leads development activities for a functional area, module, or project. Provides and documents technical design and specifications meeting business and functional requirements
•   Implements and maintains tools/applications. Ensures applications and systems possess sufficient controls
•   Performs unit testing prior to moving code/configuration to the QA process. Evaluates and researches upgrades, patches and new functionality
•   Researches defects and solve for root cause in applications
•   Ability to set priorities and manage multiple issues at any given time
•   Experience with SQL querying (Oracle)
•   Ability to resolve issues under pressure
•   Ability to effectively communicate to all levels

Desired Skills

•   Experience Creating Look-ups
•   OIC Experience includes:
  •   Creating Connections
  •   Creating Integrations – multiple styles including Application/Scheduled/Basic/File Based/Publish/Subscribe
  •   Creating Data Mappings
•   Experience Implementing Error Management
•   Experience monitoring integrations
•   Familiarity with Selenium/Oats Tool

Education

•   Bachelor’s degree or relevant career experience

Travel

Data Intensity is a global company and this function has global responsibility with support staff in many different countries but travel is not expected.

Confidentiality and Background Checks

This role may requires access to customer environments as a means of providing the necessary support to resolve an issue or inquiries into performance-related issues, or for periodic maintenance and management of the systems. In some instances, these environments may contain Personally Identifiable Information (PII) (e.g., such as HIPAA-related Personal Health Information – PHI) and Payment Card Information (PCI). Personnel are expected to adhere to the highest standards of ethics and professionalism in protecting PII. As a result, background checks and drug screening may be required and could be periodically performed based upon specific customer requirements.