Three tips for solving Oracle application problems

Effectively managing Oracle enterprise applications is no small task and often involves a host of problems for IT leaders to deal with. Sometimes they’ll need access to round-the-clock resources, either in support of day-to-day operations or for heftier projects like planning a database or application upgrade. Other times they’re charged with creating or tightening up existing disaster recovery protocols to ensure minimized business disruption in the event of an emergency. Effectively managing the needs of the end-users to ensure satisfaction and maximized productivity is always running in the background, and of course the need to keep infrastructure costs in check is ever-present.

So what do these IT leaders do when these problems start to pile up and they can’t solve them with the resources currently at their disposal? Some try to prioritize activities, placing more value on one problem over another. This approach may work for a little while but it’s more likely to create a reactive atmosphere over time that could cause resource fatigue, end-user dissatisfaction or, even worse, a major infrastructure issue that could have otherwise been avoided.

In an effort to prevent staff burnout and major application-related meltdowns, many organizations are choosing to work with service providers to address their more critical application management needs. Not only does this help them to combat the high costs of software management, with the right partnership it can also help them to address any expertise gaps or free up critical resources for more strategic initiatives.

Whatever applications problem you’re looking to solve, if you choose to work with a service provider, here are three things you should consider during your selection process:

  1. Experience. If you’re an Oracle shop, it goes without saying that your application services provider should know their way around this complex solution. Be sure to ask about the breadth of experience they provide both in terms of technical and functional resources across the varying applications and environments such as E-Business Suite, Hyperion, OBIEE, Agile, GRC, Demantra, ATG and SOA.
  2. Flexibility. A services partner should be just that – a partner, one who is able to support your technologies as they apply to your business. Look for a provider that offers options for managing your applications, whether that’s in your data center, in their data center, or in a flexible cloud option.
  3. Trust. The ideal service partner will act and feel like an extension of your organization, delivering the same high quality performance, integrity and flexibility you would expect from your team. Be sure to ask about why their customers choose to work with them and what their retention rate is. And, since your applications service provider is only as strong as the values they’re built on, understand what those core values are and if they match those of your organization.

Whether it’s performance tuning or troubleshooting, capacity planning or new deployments, system upgrades or architectural changes, your service provider should be thought of as your team, able take care of what is most critical to your business and solve your application problems.

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