Continuous Service Assurance

Continuous Service Assurance (CSA) from Data Intensity is the solution for timely, reliable and cost-efficient database administration services. With CSA, organizations can have the essential functions of database maintenance via an automated and optimized remote service. Our intelligent technology gives you the opportunity to enjoy the cost benefits of a leveraged and scalable operation while maintaining your custom processes. The service includes 24×7 support of the database environment through monitoring, system-level troubleshooting and documented routine processes.

24×7 Database Monitoring

Automated checks of the database environment to identify system issues. Checks include:

  • Database availability
  • Alert logs for severe operational errors
  • Database space allocations
  • Database resources
  • Database file system space
  • Automated backups and maintenance

24×7 Troubleshooting

The research and corrective actions taken by Data Intensity in response to critical system-level notifications. Troubleshooting tasks include:

  • Standard operating procedures (SOPs)
  • 24×7 critical support and remediation
  • Database return to normal operations
  • Root cause analysis of critical events
  • Native database recovery

Routine Administration Processes

Each customer has unique standard operating procedures (SOPs) and routine maintenance needs. If it can be clearly defined, it can be successfully executed. Special alerts can be routed to the customer or to Data Intensity, depending on customer preference. Data Intensity takes customer-defined actions in response to these alerts, as well as for routine automated maintenance procedures.

Service Management Reporting

The ONguard clientDIRECT Portal provides customers with data regarding the status and quality of the service and the performance of the database. Report data includes:

  • Ticket status and trends
  • Alert summaries
  • Service request summaries
  • System performance and trend data
  • Quality and event data