Maximizing People and Processes: Getting the Most from Managed Services

Service implementations aren’t just about technology. They’re about getting the most from your people, your systems and your processes. And working with a managed services partner should be just that – a partnership.

While change can seem disruptive at first, successful implementations embrace the changes that are designed to bring about efficiencies in workflow and maximize human resources. And in order to realize these benefits, it’s important to understand from the beginning the roles and responsibilities for both you and your service provider so you can work as one team towards one goal.

In general, database admin functions, roles and responsibilities can be categorized into the following areas:

  • Operational Database Administration.

    The primary goal is to ensure that your database instances are accessible, recoverable, and configured for maximum uptime. Confirm that your service provider will be taking responsibility for monitoring your databases, tracking resource consumption and reporting metrics that show service value.

  • Task and Specialized Database Administration.

    Beyond the operational availability services required to ensure business continuity, task and specialized database administration requires advanced knowledge and experienced resources to handle performance tuning, high availability implementations and support, upgrades, migrations and patches to name a few. Your service provider must be able to demonstrate the depth of their resources.

  • Database Infrastructure Services.

    As database technology advances and becomes more complex, the dependency and integration of add-on products is critical. The scalability of engineered systems like Exadata and the throughput of in memory software features or high availability features like Dataguard and Always On continue to push companies into uncharted territory. Service providers that can focus in these areas will save you time in the long run.

  • Logical Database Administration.

    The role of a Logical DBA is focused on logical database design, database development, and coding of DML (data manipulation language). DML is typically handled by an in-house Application DBA. Be sure to ask your provider if they can be available for any design projects that may come up, and if they can assume responsibility for either monitored or un-monitored application support as well.

As more and more companies look to managed service providers to help address critical IT management needs and combat challenges of high hardware and software costs and lack of trained personnel, the value of partner over vendor becomes a critical distinction. Choosing a partner you can trust – one with depth of expertise and a proven service model – will go a long way to ensuring your combined success.

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