Quality and Compliance

We Hold Ourselves to a Higher Standard.

Data Intensity’s dedication to quality and compliance starts with the people we employ – people with the highest professional and ethical standards.

This, in turn, influences and informs how we serve our clients, exercise our leadership, and evaluate our decisions.

Data Intensity maintains this level of integrity and ethical behavior by encouraging our people to raise issues and discuss opinions. We understand the complexities of operating within the letter and the spirit of the laws that govern our profession and our global marketplace.

Data Intensity complies with the U.S.-EU Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding collection, use, and retention of personal information from European Union member countries. Data Intensity has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. To learn more about the Safe Harbor program, and to view Data Intensity’s certification, please visit www.export.gov/safeharbor/.

Data Intensity consistently provides our employees with the appropriate tools, training and guidance they need to work within all legal and professional guidelines, while always striving to exceed expectations.

SOC1, Type 2 Certified Organization: Trusted Process.

Data Intensity is an SOC1, Type 2-certified organization and has been for several years. It is core to our operational process and corporate governance. SOC1 (Service Organization Control 1) is part of the Statement on Standards for Attestation Engagements (SSAE) No. 16, which is used to report the effectiveness of operational controls. In simpler terms, it’s a widely used compliance audit for assessing the internal control framework on service organizations that provide critical outsourcing activities for other entities. Data Intensity’s operational process and internal controls are validated and tested by third-party auditors on a semi-annual basis.

Safe Harbor Compliance: Extreme Confidentiality.

Data Intensity certifies its compliance with the European Union regulations and the United States Department of Commerce regarding privacy and data protection.

Data Intensity utilizes a self-assessment approach to assure compliance with its Safe Harbor privacy policy. At least once each year, we attest that the policy is accurate, comprehensive, prominently displayed, completely implemented, and in conformity with the Safe Harbor principles. We ensure that the appropriate employee training is in place and that internal procedures for periodically conducting objective reviews of compliance are utilized. A statement verifying this self-assessment is signed by a corporate officer or other authorized representative of the organization on a semi-annual basis.

IT Infrastructure Library (ITIL): Sound Approach.

Data Intensity’s service support and delivery is based on the IT Infrastructure Library (ITIL) methodology.

As such, many of our employees maintain ITIL certifications. ITIL is a representation of best practice for IT service management. It comprises a series of books and information that provide guidance on the quality provisioning of IT services. Data Intensity uses ITIL as a guide to apply strategic thinking to IT service management, with the ultimate goal being to design, develop, and implement service management as both an organizational capability and a strategic asset.

Service Level Agreements: World-class Service and Support.

Everything we do is measured against the highest standards in the industry today.

Our comprehensive set of industry-leading service level agreements (SLAs) are clearly stated and encompass all aspects of our solution. We use these agreements to manage our business, ensuring that our customers receive world-class service and support. We continually monitor these SLAs over the life of the business relationship, reporting the attainment of goals to each customer on a monthly basis.

Our SLAs govern the critical areas of our solution, such as the availability of the facility and associated infrastructure, network performance and latency, as well as the performance of our operational teams. What is not measured cannot be managed, and here at Data Intensity we make sure all the aspects of our services are continually monitored and reported back to our customers.

Service aspects include SLAs for operational performance, network availability, facility, environment cloning and application patching.