Peace of Mind.
Data Intensity provides each of its customers with industry-leading Service Level Agreements (SLAs) for all of our service offerings.
Each SLA can be tailored to meet a company’s unique business requirements to ensure that issues are responded to and addressed in a consistent manner. Whether you are a global organization that needs immediate response 24 x 7, or a seasonal retailer that requires such response at just certain times of the year, we can customize a service level to meet your needs. We pride ourselves on our ability to deliver the support our customers’ need, when they need it.
Our service levels are some of the most aggressive in the industry today. Each SLA is mapped to the specific priority of the event ensuring that the most critical issues are addressed in a timely manner. Data Intensity monitors these service levels and continually reports our relative achievement over the life of the agreement. All service levels are reviewed during our quarterly governance meetings, ensuring that service quality and performance come first.