Our comprehensive set of industry-leading Service Level Agreements (SLAs) are clearly stated and encompass all aspects of our solution.  We use these agreements to manage our business, ensuring that our customers receive world-class service and support.  We continually monitor these Service Level Agreements over the life of the business relationship, reporting the attainment of goals to each customer on a monthly basis.

Our SLAs govern the critical areas of our solution, such as the availability of the facility and associated infrastructure, network performance and latency, as well as the performance of our operational teams.  What is not measured cannot be managed, and here at Data Intensity we make sure all the aspects of our services are continually monitored and reported back to our customers.